GBG Hoops is currently available only on iOS mobile devices and supports all iOS versions 13 and above. The app will be available on Android in December 2024 and will have the same functionality. 

The GBG Hoops app can only be used on mobile devices, however you can log into any online platform to manage your profile and billing settings.

Visit the Apple Store to download the GBG Hoops App. It will be available on Google Play in November 2024. 

GBG Hoops is currently only available on IOS. The app will be available on Android in November 2024 and will have the same functionality. 

Edit basic personal information and manage your subscription within the Settings tab. Complete the Assessment Test to unlock personalized workout recommendations once certain in-app updates are implemented. These updates are coming soon.

You can adjust all GBG Hoops notification preferences in your device’s settings.

Upon accessing the description page of a pre-made program, click on the gold heart icon located to the right of the program title. By doing so, the program will be included in your list under the Favorites sub-tab. Your favorite programs will then be prioritized and displayed at the top of the list under the All sub-tab, which encompasses all pre-made programs. To remove a program from Favorites, simply deselect the gold heart icon. Note that custom workouts cannot be favorited, but you can strategically name them to help with organization.

After entering an active program and scrolling to the bottom, you'll discover a record of completed workouts.

Please refer to terms and conditions.

GBG Hoops users are required to be at least 14 years old to safely use the workouts.

Yes, when registering for the app, you’ll need to confirm that you are at least 14 years old for your safety during workouts. Please also refer to our terms and conditions and privacy policy, which outline how we protect your data and ensure a safe experience.

Please email [email protected] for any legal matters.

Please refer to terms and conditions and privacy policy to see how personal information is protected.

Please refer to terms and conditions to see how data is collected.

Your payment information is fully secure, handled directly through Apple and Stripe. No credit card details are stored on our servers. They remain safely managed by the payment provider.

We use AWS to keep your data secure and prevent any unauthorized account access. No passwords are stored on our servers.

Your safety is our top priority. If you’ve had past injuries or are actively rehabbing, we recommend consulting with your doctor or physical therapist before starting any new exercise routine. Our app offers various programs, including as-needed options designed to address specific needs. These can be a helpful complement to your rehab program when used under the guidance of a healthcare professional.

You can tailor workouts to be performed in a range of environments that include the court, weight room, home or park. There 4 different equipment categories that workouts may require. The category breakdown includes:

• Full Gym: barbells, dumbbells, kettlebells, bands, slant boards, cables, trap bar, med balls, physio balls, machines
• Half Gym: dumbbells, bands, slant boards, med balls, physio ball
• Minimal: bands & slant boards, step or bench, jump rope
• None: bodyweight

Utilize the Build A Workout tool to tailor your session precisely to your schedule, surroundings, available equipment, and daily fitness objectives.

Although there isn't currently an in-app feature for user connections, our Community Board is on the way! Meanwhile, you can join our most dedicated community of insiders by following our FOR THE CULTURE broadcast channel on Instagram.

Stay updated on all things GBG by subscribing to our newsletter. App users can also find exciting new updates highlighted in the announcement banner at the top of the Home feed.

Share all the invaluable features of the GBG Hoops app with your friends by using the Share with Friends button located in the Settings tab of your app. Your support means the world to us as we strive to make this the best product for you.

Feel free to contact us with any questions or feedback with us. We're here to help.

There are 2 plans available within GBG Hoops. 

Starter Plan (7 day free trial, followed by $9.99/ Month) includes:

• 2 Training programs that offer a sample of the Family Plan experience
• Workout of the Day
• Exclusive Gems media channel

Family Plan ($39.99/ Month) includes:

• 10+ Training and recovery programs to use despite environment or equipment limitations
• Workout of the Day
• Exclusive Gems media channel
• Exercise library to build your own custom workouts

Any payment method that is stored within your mobile device's wallet is accepted. 

Yes, we offer a Starter Plan that comes with a 7 day free trial. It provides access to 2 workout programs, the workout of the day and our exclusive content channel, offering a glimpse into the full GBG Hoops experience. If you love what you see, consider upgrading to our Family Plan for access to all our features and content.

Family Plan subscribers are charged at the time of registration. Starter Plan subscribers are only billed after the 7-day free trial, unless they cancel before the trial period ends.

Cancel anytime within the app by selecting the Profile tab and selecting Delete Account. This will auto-generate an email to our support team requesting that we end your subscription. Your subscription remains active until the end of the billing cycle, granting continued access. While refunds aren't typically offered, you may contact us for special assistance.

Feel free to reach out to our support team for any questions or technical issues. You can also email us at [email protected]. When emailing us, please include "Tech Support" in the subject line to help us prioritize your message. We're here to help.

Please immediately reach out to our support team to report any bugs. You can also email us at [email protected]. When emailing us, please include "Bug Issues" in the subject line to help us prioritize your message. We're constantly working to ensure that the GBG Hoops app provides the smoothest and most enjoyable experience possible.

GBG Hoops is currently available only on iOS mobile devices and supports all iOS versions 13 and above. The app will be available on Android in December 2024 and will have the same functionality.

In the More tab, explore our tutorials in the App Tour sub-tab. These guides help you navigate the app efficiently, customize your workouts for the best results, and address common queries for newcomers. If you need further assistance beyond these resources, reach out to us at [email protected] with the subject line "Troubleshooting Tips" to ensure priority handling of your email.

Feel free to contact us with any questions or feedback. We're here to help.

The core of the GBG Hoops app features pre-made programs, a customizable tool to curate workouts from our extensive exercise library, and daily workout options. Additionally, you'll find an exclusive Gems channel offering tutorials, follow-along workouts, and training sessions with your favorite pro players and coaches.

Offline access to content is not currently available; a Wi-Fi connection is necessary for users to access the app.

Coach Mike G and the team are dedicated to bringing fresh workout programs, expanding the exercise library, and introducing exclusive Gems content on a monthly basis. App users can stay tuned for a continuous stream of exciting updates.

The Starter Plan offers limited access, with many features locked until you upgrade to the Family Plan, which provides full access. See a breakdown of each plan’s features below. 

Starter Plan

• 2 Training programs that offer a sample of the Family Plan experience
• Workout of the Day
• Exclusive Gems media channel

Family Plan

• 10+ Training and recovery programs to use despite environment or equipment limitations
• Workout of the Day
• Exclusive Gems media channel
• Exercise library to build your own custom workouts

No, each GBG Hoops app subscription is restricted to one mobile device per user. If you wish to switch to a new device, you'll need to log out of the app on your previous device before logging in on the new one.

Family Plan

• A revolutionary app design that minimizes the learning curve, and results in an organic training experience
• A catalogue of training and recovery programs used by the world’s top players
• Programs that work for you, regardless of your environment or equipment accessibility
• Access to the full GBG Hoops exercise library to build your own custom workout
• A continuously expanding exercise library and database of programs
• A Workout Of The Day as another option to keep your training fresh
• Audio guidance to ensure that each exercise is done properly
• An exclusive channel made of follow-along workouts, training days with pro-athletes and more

Starter

• The same new revolutionary app design as the Family Plan
• Two pre-designed training programs that provides a well-rounded example of the GBG Hoops method
• A Workout Of The Day
• Audio guidance to ensure that each exercise is done properly
• An exclusive channel made of follow-along workouts, training days with pro-athletes and more

The 3 main sections within the app include:

• Home, where you can find the latest GBG Hoops news, or jump into your most recent programs and workouts.
• Programs, where you can access the full library of pre-made programs and exercises, or build a customized workout.
• More, which has our Gems channel and App Tour series. For a more comprehensive guide on navigating the app effectively, explore this App Tour series.

Our top 3 recommendations for customizing your app experience are:

1. Utilizing the Build A Workout tool to tailor your session precisely to your schedule, surroundings, available equipment, and daily fitness objectives.
2. Using the gold heart icon to add pre-made programs to your Favorites list, which makes these programs easier to find.
3. Completing the Assessment Test to unlock personalized workout recommendations once certain in-app updates are implemented. These updates are coming soon.

In the More tab, explore our tutorials in the App Tour sub-tab. These guides help you navigate the app efficiently, customize your workouts for the best results, disclose hidden features, and address common queries for newcomers.

Your payment information is associated with the credit card connected to your Apple ID, or the payment method that is stored within your mobile device's wallet.

If you are an early founding member, Login to your Subscription to update your payment info. You can also do so within the app by selecting the Manage Subscriptions button in the Profile tab. Your new payment info will be implemented on the next billing cycle.

Visit the Apple Store to download and register for the app. 

Easily upgrade your subscription within the app's Profile tab, right at the top of the menu. Downgrade within the subscription list of your phone settings. 

For early founding members that registered with Stripe, Login to your Subscription to modify your plan at anytime without penalty. You can also do so within the app by selecting the Manage Subscriptions button in the Profile tab.

Find a button called Delete My Account within the app by selecting the Manage Subscriptions button in the Profile tab. This will lead to an automated email requesting the cancellation, which will immediately be initiated within 24 hours. Your subscription remains active until the end of the billing cycle, granting continued access. 

If you upgrade to the Family Plan from the Starter Plan, your new subscription will immediately begin. Should you choose to cancel the Family Plan or switch back to the Starter Plan, your access to the Family Plan features will continue until the end of your current billing cycle.